Privacy Policy

Introduction

serviq AS ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serviq.pro or use our health services. Please read this privacy policy carefully to understand our practices regarding your personal data.

Data Controller Information

The data controller responsible for your personal data is serviq AS, a company registered in Denmark with registration number CVR68974532, located at Store Kongensgade 54, 5081 Odense, Southern Denmark, Denmark. For any privacy-related queries, please contact us at privacy@serviq.pro or call us at +45 33 52 17 25.

Data We Collect

The data collection we perform includes both information you provide directly to us and information we collect automatically when you use our services. We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Health Information: Health goals, dietary preferences, fitness levels, and wellness objectives
• Communication Data: Records of correspondence and communications with our team
• Website Usage Data: IP address, browser type, device information, and website navigation patterns
• Cookie Data: Information collected through cookies and similar tracking technologies

How We Use Your Information

We use of your data is governed by legitimate business purposes and your consent where required. We use your personal information for the following purposes:

• Providing personalised health guidance and wellness services
• Communicating with you about our services and responding to your enquiries
• Developing and improving our health programmes and service offerings
• Ensuring the security and functionality of our website and services
• Complying with legal obligations and regulatory requirements
• Marketing our services to you where you have provided consent

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: (a) your consent for marketing communications and non-essential cookies, (b) performance of a contract when providing our health services, (c) legitimate interests for improving our services and website functionality, and (d) legal obligations for compliance with healthcare regulations.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with trusted service providers who assist us in operating our website and conducting our business (under strict confidentiality agreements), when required by law or to protect our rights and safety, or with your explicit consent for specific purposes.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain client health information for seven years after the end of our service relationship, and website usage data for up to two years. Marketing consent records are kept until you withdraw your consent.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission or standard contractual clauses.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us using the following contact information:

Supervisory Authority

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have not complied with applicable data protection laws. You can contact them at www.datatilsynet.dk or by calling +45 33 19 32 00.